Troubleshooting Before a Return

1. If you experience a problem with one of our products, we strongly recommend troubleshooting the headlight first.

2. We would like to believe that every light we build is perfect - and that is certainly KT's goal. In fact, the vast majority of our headlights are still in the field doing exactly what they are supposed to do. But even with our high quality standards, occasional problems can happen. We stand behind our products, and if you have an issue, we will make it right.

3. However, we do receive some returns where the lights are tested and found to work exactly as intended. That means wasted time, effort, and money for everyone. Before returning a product, please go through the simple checks below - they will help you determine whether the issue is covered under warranty.

4. If the cause of the problem is unclear, please first perform a bench test: remove the headlight from the motorcycle and connect it to a separate 12V power supply. If the headlight functions properly outside the motorcycle, the problem lies elsewhere on the bike, and a return for that reason would not be covered under warranty. Not sure how to judge? Contact us first - we have a video channel with troubleshooting guides for all our products.

One-Year Warranty

All KT headlight assemblies come with a one-year warranty. If a defect or malfunction is found and verified during the warranty period, KT will provide free replacement part(s). Considering the high international shipping cost and customs taxes, KT will not ask you to send the defective parts back.

For verification, we only need pictures or a short video showing the defect or malfunction:

1. Within 3 months of delivery: KT covers the shipping cost of the replacement(s).

2. From 3 to 12 months: replacement parts are free; the shipping cost is covered by the customer.

3. After 1 year: replacement parts are still available at a reasonable price.